FAQs

General Questions

What is a Kentucky Derby Personal Seat License?
A Kentucky Derby Personal Seat License grants you rights to purchase Derby and Oaks tickets for each year. Once recognized as a license holder, you will be invoiced each year for Derby and Oaks tickets. You will be the owner of the PSLs for the remainder of the contractual term and have the opportunity to renew once the term expires. The listing price is ONLY for the Personal Seat License and does not include the cost of any tickets.
Who sets the prices for the listings?
The price of each listing is set by the seller at whatever amount the seller chooses. A buyer can submit an offer at whatever amount the buyer is willing to pay for the listing. If the seller accepts the buyer's offer, then we will proceed with the transfer based on the agreed upon price. If the seller does not accept the offer, then the seller can submit a counter offer to the buyer.
How long does it normally take to complete a Personal Seat License transfer?
It normally takes about 2 weeks to complete a Personal Seat License transfer. This time may vary depending on how quickly we receive payment from the buyer and how quickly the buyer and seller return the transfer paperwork.
Why does each offer expire after 48 hours?
The seller has 48 hours to respond to each offer in order to ensure that buyers receive a quick response to their offer. If a seller allows multiple offers to expire, then the listing will be removed from the website.
What time zone is used to determine the expiration time for an offer?
Eastern Time Zone

Seller Questions

Why would I sell my Personal Seat License on the Marketplace?
If you are unable to purchase your Derby and Oaks tickets for the next race, you can sell your Personal Seat License on the marketplace and receive the proceeds from the sale rather than just forfeiting your Personal Seat License to the Ticket Office. You can also upgrade your seats if you sell your current Personal Seat License and purchase new Personal Seat License.
How long will my listing be available for sale on the Marketplace?
You may keep your listing for sale on the Marketplace as long as you still own the PSLs. Each new listing is set to automatically expire after 180 days but sellers may renew the listing at any time for an additional 180 days.
How can I contact a buyer?
The Marketplace provides a message center for buyers and sellers to communicate about listings. All negotiations are private and anonymous so no contact information is allowed to be shared.
What is the seller process and seller fees?
To read about the seller transfer process and seller fees, click here- How To Sell

Buyer Questions

Why would I buy Personal Seat License on the Marketplace?
In order to purchase Derby and Oaks tickets for many seating areas, you are required to purchase a Personal Seat License, but the Premium Seating Services Office is sold out in many areas. If you want Derby or Oaks tickets, you can purchase a Personal Seat License from a current season ticket holder and become the ticket holder for those exact seats for for the remainder of the contractual term and renew the contract when the term expires.
What happens if my transfer cannot be completed for some reason?
If your transfer cannot be completed for any reason, we will send you a full refund.
What if I do not want to purchase all the individual seats in a listing?
If you do not want to purchase all the individual seats in a listing, please send a message to the seller by clicking on the envelope icon next to the listing in the marketplace with your proposed offer amount and the seats you would like to purchase. If the seller agrees, then they can create a separate listing for the seats you wish to purchase. Tables and boxes cannot be separated into separate listings./
How can I contact a seller?
The Marketplace provides a message center for buyers and sellers to communicate about listings. All negotiations are private and anonymous so no contact information is allowed to be shared.
What is the buyer process and buyer fees?
To read about the buyer transfer process and buyer fees, click here- How To Buy